FAQ

You can add your pet’s name, special dates, a short message, or even upload a favorite photo. We’ll carefully incorporate these details into your keepsake to make it truly one of a kind.

On the product page, you can upload a high-resolution photo and enter your text in the personalization box. If you have any special requests, simply leave a note—we’ll confirm all details before production.

Each Lovfur keepsake is handcrafted after your order is placed. Standard production time is 3–7 business days (not including shipping), though highly detailed items may take longer.

Yes. Our cremation jewelry and urns use moisture-proof, spill-proof seals that have been tested for secure, long-term preservation.

Absolutely. Many pet parents choose to keep a small portion of ashes in a pendant for everyday wear, while placing the rest in an urn, memorial stone, or pet park.

Because each piece is made just for you, we cannot accept returns or exchanges unless there is a quality issue or damage during shipping. If you encounter any problems, please contact us—we’ll do our best to make it right.

Please contact us within 48 hours of receiving your package and provide photos of the damage. We’ll remake your order or offer a refund depending on the situation.

If the error is on our side, we will remake your item at no cost. If the details you provided were incorrect, we’ll work with you to find the best solution—often with a discount for remaking.

You can reach us through the Contact Us page on our website, via email, or by sending us a direct message on Facebook. We aim to respond within 24 hours.

Yes. If we still have your previous design file, we can remake the exact same item for you.