At Lovfur, your privacy matters to us. This policy explains how we collect, use, and protect your information.
If you have any questions, reach out to support@lovfur.com. We're here 24/7.
Information We Collect
You provide: Name, email, address, payment details, and customization info (pet's name, photo, dates).
Automatically collected: IP address, browser type, pages viewed, and referral source.
How We Use Your Information
- Process and fulfill orders
- Send digital proofs for custom items
- Communicate about your order
- Send Memory Keepers emails (if subscribed)
- Improve our site
We never sell your personal information.
Cookies
We use cookies to keep items in your cart and understand site traffic. You can disable cookies in your browser.
Sharing Your Information
We share only when necessary to provide our services:
- Shopify — Our e-commerce platform
- Payment processors — For secure transactions
- Shipping carriers — To deliver your order
- Email providers — For order updates and proofs
These partners are contractually required to protect your data.
Your Rights
You may request to:
- Access your data
- Correct inaccuracies
- Delete your information
- Opt out of marketing emails
Email support@lovfur.com to exercise these rights.
Data Security
We use SSL encryption and secure payment processing. While no online transmission is 100% secure, we work hard to protect your information.
Data Retention
Order info is kept for legal purposes (typically 5-7 years). You may request deletion anytime.
Contact Us
Email: support@lovfur.com
Live chat: Available on our site
24/7 support: Even if you just need someone to talk to.